Privacy Policy & Terms of Service

Thanks for using my website - by making a booking, an enquiry or using this website you agree to these terms of service detailed below. This page also include details about how I use the personal data you give to me and why I need this data. 

I offer a confidential service to my clients, if you subscribe to it I do operate a mailing list to send marketing messages occaisonally. The basic information I ask you for, you give on a voluntary basis and I only ask for this information to provide the service to you. I do not sell or pass on those details to anyone else. Your details are stored electronically on secure platforms for the purposes of fulfilling your appointment or communicating with you only.

Like most websites, cookies are used to aid your navigation of the site and for us to enhance your visit to it, but cannot identify your personal information. A link to more information about cookies is shown on each page including information as to how to disable cookies.  

During your enquiry I need to know roughly where you live (first part of your postcode or town) to plan my travel time to you. I ask for a contribution toward my travel time and cost depending on your location. This is additional to the cost of the service chosen. Thanks for your understanding on this - this is the fairest and most transparent way to do this. 

Once you decide you wish to go ahead with a booking I need to know the full address at which you would like me to attend for your treatment and your name. I also need to know before we start your session if you have any allergies or health requirements that I may need to make adjustments for - if you wish you can give this to me verbally on the day or during our communications.

I ask for your mobile number only for the purpose of contacting you immediately prior to the session in case I have a breakdown or can't find your property etc. or to respond to your enquiry for a short notice appointment. 

I will never ask for bank, credit card or other such personal data by email or by phone, but on occasion I need to ask for a deposit which you can make using the paypal link on the bookings page.

If you prefer not to send any of these details electronically to me via the secure site messenger system, you can email or request a number to text / call instead.

Once again, I use these basic details only to make your booking and only if you subscribe will I use them to send you newsletter or marketing information.

 

Your privacy is understandably as important to you as it is to me.

At peak times I ask for a non refundable deposit to secure your appointment. Rescheduling of an appointment with 7 days notice will not result in loss of deposit.

Once I have confirmed a booking I will not cancel it except for extreme circumstances such as if I am injured etc. If that happened you choose either a full refund of your deposit or the option to choose an alternative time.

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